Cancellation & Payments

All sessions at Active Health Psychology are scheduled for 50 minutes with 10 minutes allocated after the session for case note completion.

All initial sessions for children and adolescents are scheduled as Parent/Guardian only sessions unless otherwise notified or in special circumstances.

In the case of conducting psychometric assessments, sessions can be scheduled for 60-120 minutes.

Psychology sessions are made by appointment. If, for any reason you are unable to attend your scheduled appointment, you are required to provide notice of cancellation a minimum of 24 business hours prior to the appointment or you will be charged 100% of the scheduled session fee.

Attendance and cancellation fees must be paid within 7 days and/or prior to your next session or all remaining sessions will be cancelled.

Our team understand that sometimes life circumstances occur and that 24 hours cancellation notice is difficult to provide, therefore if another appointment is available within the same week that you require cancellation, we may attempt to move your appointment to a more suitable time to avoid this cancellation fee, however we are not required to do so. Should no other appointment be available and 24 business hours has not been provided, the cancellation fee will be applied. If clients do not attend their allotted appointment time and no notice is provided, this will result in a cancellation fee.

All clients are asked to complete a Credit Card Authorisation Form (except NDIS participants and sponsored athletes). Your details are stored securely and you can be charged for your appointment via this method of payment for attendance and late cancellation. It is the client’s responsibility to ensure that Active Health Psychology is notified should personal card details be changed.

Please note, if sessions are booked on Monday, notification of cancellation must be made no later than 12pm the preceding Friday in line with Active Health Psychology’s opening hours. In the case that a client does not attend an appointment with no notice provided, any further sessions with this client will be cancelled and no rebooking will be made until the client has been in contact and the late cancellation fee is paid in full. Our administration team will attempt to make contact in these circumstances and it is entirely the client’s responsibility to provide up-to-date contact details for this to occur.

In the case that three consecutive appointments are missed, whether notice is provided or not, this pattern of non-attendance will be discussed with you to determine whether therapy should continue as it is an expectation that commitment be shown to your sessions. In the case that three consecutive appointments are not attended, Active Health Psychology are able to cancel any further bookings you may have. In the case that we are unable to contact you regarding missed appointments, your future bookings will be removed.

Active Health Psychology is committed to providing therapeutic services to young people and adults and we do not receive any Medicare rebates or Private Health payments when clients do not arrive for scheduled appointments. The client is also unable to claim their failed to attend sessions through Medicare or Private Health services.

Payment of sessions is required directly after the conclusion of that session and can be done so using the facilities provided at the place of service or by directly charging your credit card after consent to do so has been obtained through the Credit Card Authorisation Form. Rebates for the session can also be completed at your place of service, or online through our system PRODA, or by yourself through the Medicare app, or directly with your Private Health care fund.

Self Managed NDIS participants will be asked to pay for their appointment at the conclusion of the session, however in some circumstances we understand this may not be possible (e.g. delay in claiming through NDIS portal) and an invoice will be sent for payment to be made within 7-days. NDIS plan managed participants have allocated a plan manager to pay their invoices and your invoice will be sent directly to your plan manager after your appointment or in the case of a late cancellation. It is the client’s responsibility to inform Active Health Psychology of their allocated plan-manager and any changes to their NDIS plan that may impact service delivery.

Please understand that we are committed to providing a high quality of care to you and/or your child and rely on the adherence to this policy in order to continue to provide support. If you have any questions, please do not hesitate to ask your practitioner or one of our friendly administration officers.

Clients are charged for any additional reporting and resource development that may be required and will be billed accordingly.

Full payment of completed reports and resources must be received before the report or resource can be released. Report writing hours are to be paid up-front prior to assessments being booked.

Active Health Psychology reserves the right to change our fees at any time without prior notice.