GET IN TOUCH
We're here. Let's talk.
No pressure. Just a conversation.
Whether you’re ready to book, have a question before you commit, or just want to know if we’re the right fit — our team is friendly, unhurried, and genuinely happy to help.
1300 069 955
Mon–Wed, 8am–4.45pm
Thurs, 8am - 5.30pm
Fri, 8am - 12.15pm
hello@activehealthpsychology.com
We reply within 1 business day
1/237 Riverside Blvd
Douglas QLD 4814
26 Graham Murray Pl
Railway Estate QLD 4810
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We'll get back to you quickly.
Fill in the form below and a member of our team will be in touch within one business day. If it’s urgent, please call us on 1300 069 955.
Your information is kept completely confidential. Read our Privacy Policy.
DOUGLAS CLINIC
Douglas
- On-site parking available
- Ground floor - fully accessible
- Near Douglas Medical Precinct
RAILWAY ESTATE CLINIC
Clinic 2
Railway Estate
- On-site parking available
- Second Floor Rooms - fully accessible
- Close to city centre
Clinic Hours
Mon – Wed
8:00am – 4:45pm
Thursdays
8:00am – 5:30pm
Fridays
8:00am - 12:15pm
Public Holidays
Closed
Telehealth appointments available outside standard hours by arrangement.
Telehealth — anywhere in Australia
Can't make it in person? We offer telehealth psychology sessions to clients right across Australia via secure video call.
Quick answers
to common questions.
These cover the questions our admin team hears most often. If yours isn’t here, just call or email us directly.
Do I need a GP referral to make contact or book?
No — you can contact us and book an appointment without a GP referral. Many of our clients self-refer. A referral (Mental Health Care Plan from your GP) is only needed if you’d like to access Medicare rebates on your sessions. If you’re unsure, our team can talk you through it when you call.
What's the difference between the Douglas and Railway Estate clinics?
Both clinics offer the same services and team access. The main difference is location — Douglas is in the northern suburb near the medical precinct, while Railway Estate is more central to the Townsville CBD. When you book, let us know which is more convenient for you and we’ll match you accordingly.
Is everything I share kept confidential?
Yes. Confidentiality is a fundamental part of psychological practice and is governed by AHPRA’s professional standards. Information you share with your psychologist is kept strictly confidential. There are limited legal exceptions — for example, if there is risk of serious harm — which your psychologist will explain at your first session. Our admin team also handles your information with strict privacy protocols.
How quickly can I get an appointment?
Contact us as soon as you’re ready and we’ll find the soonest available slot. If you have urgency, please mention this when you call.
I'm enquiring on behalf of my child. Is that okay?
Yes, parents and guardians are required to book on behalf of their children. Provide the child’s age and what you’re seeking support for, and our team will match you to the right psychologist. We work with children and adolescents regularly and can explain what to expect at the first session for both you and your child.
Take the first step today.
We make it easy to get started.
Request an appointment, ask a question, or just say hello. Our team will take it from there.